I have been placing order of 8 pieces of 250g steak cut wold threadfin every other week since April 2019.
Always happy with my purchase and decided to increase my order to 17 pieces . Grossly disappointed not just with my recent order but disgusted with owner reply .
My feedback as follows :
1. This is not the first time I ordered from your website.
2. I did not order a whole fish.
3. I specifically selected An option of a specific steak cut of 250g per piece. A small variance is acceptable . However a huge variance is misleading.
4. This is a specific steak cut option of 250g wild threadfin I ordered, not whole fish.
5. Hence it should be individually cut and “controlled by human”, not “wild catch”
6. Previous order is always for 8 pieces of 250g per piece has been fairly consistent. I am happy with my previous order .
7. Due to past good experience , i specifically ordered steak cut size of 250g x 17 pieces in this order .
8. A small variance is acceptable. However a variance of > 50% is unacceptable . As illustrated by this pic.
image1.jpeg
9. This is not professional way of operating your fish biz. This is a case of fraudulent misrepresentation.
On 8 Jul 2019, at 9:13 PM, catchus@dishthefish.com.sg wrote:
Hello Gina
Thanks for writing to us and sorry to cause this misunderstanding. We have verified with the staff on duty that day and we gave a total of 4.35kg of threadfin with equivalent of roughly 23pcs of threadfin steaks for your order. (4.25kg - 17 pieces of threadfin steaks). As these are wild caught fishes, sometimes it is hard to keep to the actual size. Nonetheless, we usually will give more than what is being ordered.
I hope this clarifies and sorry for causing any inconvenience.
Best regards
Doris
Supervisor
Dishthefish
