Where do you deliver to?
- We deliver islandwide in Singapore.
What are the delivery charges?
- Orders over $80 will have free shipping. For orders under $80, a delivery charge of $20 will apply. Alternatively, you may choose to self-collect at our outlets with no minimum order.
What if no one is around to accept the order?
- If no one is home to accept your delivery within 5 minutes of our driver's arrival during the stipulated delivery timeslot, we will take your fish back to our facilities to be frozen. We will then attempt to arrange a second delivery. Please note that in the event that we have to re-deliver, a $20 fee will be imposed.
What time will my order be delivered?
- We deliver Tue to Sat with the following timeslots: 2.30-5.30pm and 4-7pm. On Sundays, we deliver from 1.30pm - 5.30pm.
- To the best of our abilities, your order will be delivered within the delivery time slot chosen. We are unable to provide an exact time of delivery. Our carriers will not make a call prior to delivery.
Can I reschedule/cancel my order?
- Rescheduling/ cancellations have to be made at least 48 hours before the delivery date.
- In the event of a late cancellation within 48 hours, 50% of the total value will be charged.
- In the event of a late cancellation within 24 hours, or if items have already been dispatched, there will not be any refunds given for any cancellation.